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RETURNS

 

THIS IS HOW YOU RETURN A PRODUCT

Please note: We only process refunds after the product has been returned to us in its original condition.

In accordance with EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days after receiving your order (starting from the day you or a third party designated by you receives the last item).

To exercise this right, you must:

  1. Notify us within 14 days by emailing support@valbofficial.com
  2. Return the items within 14 days after notifying us.

Conditions for Return:

  • Items must be unused, in original condition, with all original tags, packaging, and accessories intact.
  • Items must be returned in the original packaging.
  • The products must not show signs of wear, use, or damage beyond normal inspection.

Return Shipping Costs Return shipping is always at the customer’s expense. We do not provide free return labels.

Refund Process

  • Refunds will only be issued after we have received and inspected the returned items in original condition.

  • Returned items must include track & trace / shipping evidence.
  • Refunds will be processed within 5 business days after we receive the return.
  • Original shipping costs are non-refundable unless the return is due to our error (wrong item / defective product).

Important: If the customer does not return the item(s) within the 14-day period and in accordance with our conditions, they are not entitled to a refund.

NON RETURNABLE ITEMS

  • Final Sale items
  • Items returned after the 14 day return period

BUNDLES & PROMOTIONAL OFFERS

Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.

 

Exceptions: If there is a sale on our website on days such as: Black Friday, Halloween, Christmas, New Year, etc., we cannot issue a refund or give a discount on all orders placed before and already shipped. By placing the order, you as a customer agree at that time with the price that is stated on the website at that time.

Always contact our customer service via support@valbofficial.com if you want to return your product.